RETURN & REFUND POLICY
Customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.
Return Eligibility
Returns are accepted only under the following conditions:
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Product received is damaged
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Product received is incorrect
Return requests must be raised within 48 hours of delivery with clear images/videos.
Return Conditions
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Product must be unused, unworn, and in original packaging
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Tags, boxes, and accessories must be intact
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Any sign of usage will void return eligibility
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Earrings, studs, and nose pins
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Customized or personalized jewellery
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Items purchased during clearance or sale
Refund Process
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Once the returned item is received and inspected, you will be notified.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued to the original payment method only.
Shipping Charges
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Return shipping charges must be borne by the customer unless the product is defective or incorrect.
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Original shipping charges are non-refundable.
Exchange Policy
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Exchanges are allowed only for size or design issues, subject to availability.
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Exchange requests must follow the same return conditions.
Contact for Returns
For return or refund assistance, please contact:
📞 +91-9361224730
📧 charmjewels1124@gmail.com
📍 Nagercoil, Kanyakumari, Tamil Nadu
